Our delivery conditions

Orders

Orders will be received and accepted within the limits of available stocks. We will process your order within 24 hours of its validation : an order is definitively accepted once the payment has been finalized between the customer and nostra.

Shipping

We will pack your order carefully, and choose the most appropriate delivery method so that you receive your order as soon as possible!
Whichever delivery method is used, we will send you a link to track your package online.

Metropolitan France delivery

Delivery method: Colissimo
Deadline: send within 48 hours
Price for purchase under 45.00€ : 7€
Good news, delivery is free when you spend 45€ or more !

Delivery in Europe

Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal,United Kingdom, Sweden, Switzerland, Bulgaria, Cyprus, Croatia, Estonia, Hungary, Iceland, Latvia, Lithuania,Malta, Norway, Poland, Czech Republic, Romania, Slovakia, Slovenia.

Delivery method: Colissimo
Deadline: 5 working days
Price for purchase under 80.00€ : 10€
Good news, delivery is free when you spend 80€ or more !

Dom-Tom and International delivery

  • Zone 1: United States, Canada, Guadeloupe, French Guiana, Martinique, Mayotte, New Caledonia, FrenchPolynesia, Reunion, Saint-Barthélemy, Saint-Pierre-et-Miquelon, Saint-Martin, Wallis and Futuna.

7 working days after dispatch: 30 €

  • Rest of the world, contact us!

delivery costs calculated automatically (actual price).

Box sizes are chosen appropriately for your order and your items are properly protected.

Returns

For any return request, please send us an email at hello@nostra.com. In this email we will need you to provide the following information: your order number, the product (s) returned, the reason (s) for the return as well as a request for an exchange, a voucher or a refund.